Dear Bitcoin Community,
Thank you for bearing with us over the past couple weeks, they’ve been rough.
On one side, we were dealing with the technical and PR ramifications of the hack that occurred, and on the other side we were upgrading core components in the system which enables us to send Bitcoin orders directly to Bitcoin addresses and email addresses (Coinapult).
For those interested, much of this work involved switching Coinapult to Electrum and updating API calls. We also had to fix bugs originating with MtGox’s API which became exponentially more problematic as volume exploded from recent buying interest. Our system was dropping orders due to “odd data” coming from the API calls throughout.
In any case, during this process, many customer orders were not processed promptly by us, and this is entirely our fault. Growing pains are inevitable, but it’s still not acceptable for our customers to be affected by them.
We apologize sincerely for such delays over the past couple weeks, and for any orders or emails that went unanswered during that time.
To remedy this, for any orders which failed or did not process due to bugs on our end, we will honor the BTC exchange rate at the time of your purchase (bad for us, good for you, since the price has increased significantly).
We are also waiving/returning any fees associated with those orders.
And fortunately, as you may have noticed, our Bitcoin payout option is back! Yes, we’re excited also. You can now once again place cash deposit orders and receive the Bitcoins directly without having to deal with any exchange. This has been running smoothly since last night.
All new orders as of now should work as expected, and the much-loved Bitcoin-to-Email feature will also be back very shortly. Not only have things recovered, but the system is now stronger and more robust than ever.
Thank you sincerely to all of our customers. Let’s push on forward.
Response: Bitcoin RobotIt's back! Receive your order directly to your Bitcoin address. - Blog - Genesis Block - The BitInstant Blog